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Today’s topic: Banking as a service (BaaS) implicates radical customer centricity. CX experts typically focus on the experience of a customer across all touch-points of a brand, both online and offline, providing a consistent service in an omnichannel area. Our guest speakers approach this topic from a no-nonsense angle, indicating how an organizational shift can help to avoid empathy gaps between front and back office.
And what about you, are you truly involved in making your customer’s life easier?
6:00 pm Welcome drink and sandwiches
6:30 pm CX at AXA Bank Belgium by Jeroen Ghysel & Xavier Gys
7:15 pm Inclusive banking at WorldRemit by Alice Newton-Rex
7:40 pm Leading for creativity by Hilde Van Dyck
8:00 pm Panel discussion hosted by Tine Holvoet
8:30 pm Networking drink in Vlerick lounge
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