In recent years, the financial sector has been characterised by an increasing degree of digitalisation and the introduction of numerous new applications, processes or products under the impetus of technological innovations and changed preferences of the consumer. Digital transformation and fintech are concepts that are closely intertwined. They are characterised on the one hand by the entry into the market of new innovative service providers and on the other hand initiatives of existing institutions whereby the organisation, the processes, the service provision and the product range are improved through technological innovations.
This report summarises the results of that analysis and wishes to contribute to raising awareness about the risks and opportunities of fintech. It also aims to share knowledge about the development of fintech in the Belgian banking sector, and to provide support to institutions in dealing with certain fintech-related challenges, by sharing best practices observed.